Which platform allows citizens to report grievances related to government services and track resolution status?
- MyGov
- CPGRAMS
- UMANG
- DigiLocker
Answer: CPGRAMS
CPGRAMS (Centralized Public Grievance Redress and Monitoring System) is an online platform for lodging and tracking grievances against central government ministries/departments. Features: unique registration number, escalation mechanism, time-bound resolution, and public dashboard. Promotes accountability and responsive governance.