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The Centralized Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform launched by the Department of Administrative Reforms and Public Grievances to enable citizens to lodge grievances against ______.
- private companies
- any ministry/department/organization of Government of India
- foreign governments
- international organizations
Answer: any ministry/department/organization of Government of India
CPGRAMS (launched 2007): Features: (a) Online grievance submission with unique registration number, (b) Time-bound redressal (typically 30 days), (c) Appeal mechanism if unsatisfied, (d) Analytics for systemic improvements, (e) Integration with state portals. Part of broader public grievance reforms to make administration responsive. Complements RTI, Citizen's Charter, social audit mechanisms. Challenges: Awareness, quality of responses, follow-up on systemic issues.