GK Question

polity medium mcq

The Citizen's Charter initiative in India, launched in 1997, aims to improve public service delivery by:

  1. Making all government services free of cost
  2. Setting standards of service quality, timeframes, and grievance redressal mechanisms
  3. Privatizing all public services
  4. Eliminating bureaucratic hierarchies

Answer: Setting standards of service quality, timeframes, and grievance redressal mechanisms

Citizen's Charter: Voluntary commitment by public authorities to: (a) Specify services offered, (b) Set quality standards and timeframes for delivery, (c) Provide grievance redressal mechanism, (d) Publish contact information for accountability. Coordinated by DARPG (Department of Administrative Reforms and Public Grievances). Not legally enforceable but promotes transparency and accountability. Sevottam model (service excellence framework) builds on Charter principles.

Topic Governance Reforms - Citizen's Charter Evolution
Exam Relevance Public service reform initiative frequently asked in SSC and Railway exams
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