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The Centralized Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform launched by the ______ to enable citizens to lodge grievances against any ministry/department/organization of the Government of India.
- Prime Minister's Office
- Department of Administrative Reforms and Public Grievances
- Ministry of Electronics and Information Technology
- NITI Aayog
Answer: Department of Administrative Reforms and Public Grievances
CPGRAMS: Launched by DARPG (Department of Administrative Reforms and Public Grievances) in 2007. Features: (a) Online grievance submission, (b) Tracking via unique registration number, (c) Time-bound redressal, (d) Appeal mechanism, (e) Analytics for systemic improvements. Part of broader public grievance redressal reforms to make administration responsive and accountable. Complements RTI, Citizen's Charter, social audit mechanisms.