GK Question

polity medium mcq

The Centralized Public Grievance Redress and Monitoring System (CPGRAMS) empowers citizens by providing all EXCEPT:

  1. Unique registration number for tracking grievances
  2. Time-bound redressal commitments
  3. Automatic compensation for all grievances
  4. Appeal mechanism if unsatisfied with resolution

Answer: Automatic compensation for all grievances

CPGRAMS citizen empowerment features: (a) Unique registration number: Enables tracking grievance status online, transparency in process, (b) Time-bound redressal: Typically 30 days for resolution; creates accountability for officials, (c) Appeal mechanism: If unsatisfied, citizen can appeal to higher authority; ensures review of decisions, (d) Analytics: Aggregated data identifies systemic issues for policy improvement, (e) NOT feature: Automatic compensation — CPGRAMS focuses on grievance resolution, not compensation; compensation requires separate legal/administrative process, (f) Impact: Where implemented well, CPGRAMS improves responsiveness, accountability; challenges include awareness among citizens, quality of responses, follow-up on systemic issues, (g) Complementary mechanisms: RTI (access to information), social audit (community monitoring), Lokpal (corruption complaints) — CPGRAMS part of broader accountability ecosystem. Illustrates e-governance: technology enabling citizen-state interface for accountable service delivery.

Topic Governance Reforms - CPGRAMS and Citizen Empowerment
Exam Relevance CPGRAMS features frequently asked in SSC and Railway exams
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