GK Question

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The Centralized Public Grievance Redress and Monitoring System (CPGRAMS) integrates with State grievance portals and ______ platforms to enable seamless citizen feedback across government levels.

  1. social media
  2. UMANG
  3. banking
  4. telecom

Answer: UMANG

CPGRAMS integration features: (a) UMANG (Unified Mobile Application for New-age Governance) integration: Citizens can lodge grievances via UMANG app, tracked in CPGRAMS, (b) State portal integration: Many States have linked their grievance systems with CPGRAMS for unified monitoring, (c) Features: (i) Unique registration number for tracking, (ii) Time-bound redressal (typically 30 days), (iii) Appeal mechanism if unsatisfied, (iv) Analytics for systemic improvements, (d) Impact: Improves accessibility (mobile-first), transparency (public tracking), accountability (performance monitoring), (e) Challenges: Awareness among citizens, quality of responses, follow-up on systemic issues identified through analytics. Illustrates e-governance evolution: integrated platforms enabling citizen-centric grievance redressal.

Topic Governance Reforms - CPGRAMS Integration
Exam Relevance E-governance grievance mechanism frequently asked in SSC and Railway exams
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